You may return most new, unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
There are no returns on second-hand items, which are sold on an "as is" basis. Ask us any questions you have prior to purchase.
We can post items, that are accepted by Australia Post, to any street address in Australia. Note that there are restrictions on some products that cannot be shipped, due to large size, by Australia Post.
When you place an order, for a postable item, we will estimate shipping and delivery dates for you based on the availability of your items and the postal options available. Items that are too large to be posted may be picked up from our shop at Lucknow, by the purchaser, or a third party arranged by a purchaser.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of Australia Post, shipping is charged at such rates.